In that time, it’s been calculated that our staff have undertaken in excess of 1.5m telephone interviews on a huge variety of subjects across many different industries. So could we and our services be doing a great job for you?
Our experienced and professionally trained staff can work collaboratively with you at all levels as we adopt a genuine partnership approach to client relationship management.
We also place a high premium on teamwork and continuity, with a close knit senior team which has now been working together for well over a decade. That in itself can add great value.
You will benefit from highly experienced staff and regular contact with senior team members who will advise you on fieldwork and project design. Where necessary, we will challenge assumptions and come up with proactive suggestions for problem solving.
We take ownership and overall responsibility for overseeing every stage of your project, from shaping and implementation through to completion, data provision and follow up.
We will provide you with regular project updates on sample status, strike rates and survey progress. We will let you know immediately if we encounter any issues or challenges during fieldwork which may influence your thinking.
We find working in this way is a huge contributor to our clients’ satisfaction and in contributing to repeat business
You can be confident that the data we deliver has been collected fairly, accurately and professionally.
Our Interviewer Quality Control Scheme (IQCS) accreditation has been inspected and approved annually for over 15 years.
We also conform with industry standards including the Market Research Society (MRS) Code of Conduct. We are an MRS company partner.
All of this is underpinned by established systematic interviewer monitoring processes, extensive interviewer training systems, close supervision and regular feedback mechanisms.
We are registered with the UK Data Commissioner and fully compliant with UK Data Protection law and the European Directive on Data Protection.